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Wednesday 23 March 2011

Citrix Licensing Error - Event ID 1001,1004,11706

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Recently I had an issue where our Licensing server was throwing the following warning/errors and it turns out it was an issue with SCOM 2007 R2 agent installed with Citrix MP 5.0 on the licensing server.

The version of licensing server that was running was 11.6 and once we removed the SCOM agent and restarted the the License server all of these error stopped.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Detection of product '{EE7A694A-15EE-4551-A267-EBF5904DD49D}', feature 'CitrixLicensingProductFeature' failed during request for component '{D0EBE218-FC25-5A69-A95A-C5C79CC68186}'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Detection of product '{EE7A694A-15EE-4551-A267-EBF5904DD49D}', feature 'CitrixLicensingProductFeature', component '{213B3304-A395-438C-9510-BC621D799083}' failed. The resource 'HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\LicenseServer\Install\Debug' does not exist.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706

Product: Citrix Licensing -- Error 1706. An installation package for the product Citrix Licensing cannot be found. Try the installation again using a valid copy of the installation package 'CTX_Licensing.msi'.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 45 45 37 41 36 39 34 {EE7A694
0008: 41 2d 31 35 45 45 2d 34 A-15EE-4
0010: 35 35 31 2d 41 32 36 37 551-A267
0018: 2d 45 42 46 35 39 30 34 -EBF5904
0020: 44 44 34 39 44 7d DD49D}

3 comments:

  1. I have exactly the same error here in a XenApp 6 farm with license server 11.9. If I uninstall the scom agent, the errors stopped in the event log.

    ReplyDelete
  2. Do you know if this problem was solved ? I have the same issue with a License Server running on Windows Server 2003 + License Server 11.10 (last version)! When i uninstall SCOM 2007 R2 agent, everything runs fine !!! Thanks for your help.

    ReplyDelete
  3. Hi all,

    to be totally honest I've only ever seen this once and removing the SCOM agent resolved the error. Not sure if there is a fix released from Citrix yet.

    thanks

    Will

    ReplyDelete